Parts & Services > Heavy Machinery
RESCO is promoting the repair before failure principle and the necessary parts that will enable our customers to keep their equipment in high performance are stocked in its warehouse.
RESCO has been able to achieve its target of 97% parts availability for stock items and over 90% for stock and non stock items combined for parts sales over the counter.Some of the various genuine parts that are supplied by the Company are those briefly summarized below:
Ries Engineering is commited to working in partnership with its customers. To this end it has a team of Parts and Service Sales Representatives (PSSRs) and Counter sales men dedicated to supporting customers in ordering the right parts at the right time to reduce machine down time. Our PSSRs visit every customer, at least twice a year, and inspect their machines on site. Based on the inspections carried out they will submit inspection reports with list of parts that are required for planning maintenance and smooth running of the inspected machines. They also undertake the Custom Track Service (CTS) a system designed for inspection, wear measurement and repair management of major undercarriage components to reduce operational cost of tracked type machines. The service of PSSRs are provided to customers free of charge.
In order to support our customers in running their machines with the lowest possible down time and cost RESCO has invested in various workshop facilities.
Workshop facilities available to support our customers:
Ries Engineering has a dedicated field service team fully equipped with field vehicles and tooling to carry out various types of repairs, inspections and preventive maintenance service based on customer´s request or Customer Support Agreement (C.S.A.). With trained technicians and most advanced Caterpillar tooling, the field service team is ready to fulfill all your equipment´s planned and emergency service needs.
Apart from routine maintenance and repairs, the field service team is well prepared both in trained technicians and measuring and diagnostic equipment to perform technical analysis (T.A.) of Caterpillar machines where they operate.
Customer Service Agreement
A customer Support Agreement (CSA) is an agreement between us (Ries Engineering) & our customer for basic support services and equipment management with the main aim of Reducing machine down time, and Lowering customers ´ cost of production. It is a formal statement of our commitment to one another (Dealer & Customer). It can be customized to cover a wide range of services varying from a simple inspection or Preventive Maintenance agreement to fixed price Total Maintenance & Repair contract.
Customer Support Agreements that your service, maintenance and repairs are performed by highly skilled, competent, trained professionals, giving you more time to concentrate on driving your business forward.
Ries Engineering S. Co´s (RESCO´s) learning and training center provides technical training to customer´s and own staff.
The training given to customer´s personnel includes orientation on the operation, care and periodic maintenance of machines and equipment purchased from the company given at time of delivery of the products. Furthermore, the center prepares annually training programs for customer´s operators and technicians that will enable up-grade the knowledge and skill of their technical personnel.